Privacy Policy

1. Introduction

This Privacy Policy explains how TradeXJournal ("we", "us", "our") collects, uses, and protects your information when you use our website and trade journaling application (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

• Account information: name, email address, and password (stored in hashed form).
• Trade data: the trades, strategies, rules, mistakes, notes, and screenshots you log in your journal.
• Billing information: plan selection and payment status, processed by our third‑party payment provider. We do not store full card details on our servers.
• Usage data: device, browser, IP address, and pages visited, collected automatically to help us improve the Service.

3. How We Use Your Information

• To provide, operate, and maintain the Service.
• To process subscriptions and send billing-related communications.
• To respond to support requests.
• To improve features, performance, and reliability.
• To detect, prevent, and address fraud, abuse, or security issues.

4. Data Storage & Security

Your data is stored on secure cloud infrastructure with encryption in transit. We restrict internal access to personal data to what is necessary to operate the Service. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use essential cookies to keep you signed in and remember your preferences (such as light or dark theme). We do not use cookies for third‑party advertising.

6. Third-Party Services

We share limited data with trusted third parties strictly to operate the Service, such as payment processors (to process subscription payments) and infrastructure/hosting providers (to store and serve your data). These providers are contractually bound to protect your data.

7. Data Retention

We retain your account and trade data for as long as your account is active. If you delete your account, we remove your personal data and journal content within 30 days, except where retention is required by law (e.g. billing records).

8. Your Rights

You may, at any time:

• Access or export the trade data associated with your account.
• Correct inaccurate account information.
• Request deletion of your account and data.

To exercise these rights, contact us using the details below.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

11. Contact Us

Questions about this policy? Reach us at support@tradexjournal.com or visit our Support page.